Support
Help with using CommonGround, and a way to reach us if you get stuck.
Browse help topics
Step-by-step help with setting up and using the app.
FAQs
Quick answers to the questions we get asked most.
Contact support
Send us a message or email support@commongroundparenting.co.uk. We reply within 2 working days.
Report a problem
Something not working? Tell us and we'll look into it.
Help topics
Getting started — Setting up your account, adding your children, inviting the other parent.
Messages and calendar — Sending messages, sharing files in the chat, adding dates, changing plans.
Documents and downloads — Adding files, your private space, making a PDF.
Your account and payments — Paying, cancelling, deleting your account.
If it's an emergency, this isn't the right place. Call 999 if you or your children are in danger right now. Our safeguarding information lists organisations that can help.
Email us at support@commongroundparenting.co.uk. We aim to reply within 2 working days. If you report abusive content or a user, we review it within 24 hours.
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