Delete your account

Request deletion in the app

1. Open CommonGround and sign in.
2. Go to Settings > Account and security > Delete account.
3. Tap Request account deletion, then Send request.

We will complete the deletion within 30 days and confirm when it’s done. You can keep using your account until then. Deletion is permanent, and once it’s complete you will be signed out on every device.

If you can't use the app

Use the form on this page, or email support@commongroundparenting.co.uk from the email address on your account and ask us to delete it. To protect you, we may ask you to confirm the request. We will complete it within 30 days.

What we delete

• Your account, sign-in details and profile, including your name, phone number, date of birth and photo
• Documents you have not shared, and your private notes
• Your starred messages and your evidence exports
• Your notification settings and the devices registered for notifications
• Any family space where you are the only member, with everything in it
• If you signed in with Apple, we also revoke CommonGround's access to your Apple ID

What stays with your family

Messages you sent, events, documents you shared, and the activity record in a shared family space stay available to its other members. They are part of those members' record too, and they may need them, for example in mediation or court. This content will show your name with a note that your account has been deleted.

If you need content in a shared family space removed for a specific reason, for example a safety concern, email us and we will consider your request.

Backups and legal records

Deleted data is removed from our backups within 90 days. We keep subscription and payment records for as long as tax and accounting law requires, normally 6 years.

Your subscription

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it first:

• iPhone: Settings > [your name] > Subscriptions > CommonGround
• Android: Google Play > Profile > Payments & subscriptions > Subscriptions > CommonGround

See our Privacy Policy for more: https://www.commongroundparenting.co.uk/privacy